Yes, it is true that in the gas and oil business paperwork is everything. So where is the paperwork that was mailed to me in September and has not yet arrived in January? Why would the post office care about my paperwork? What wicked beastie postal worker should be arrested for interfering with the due process of mail delivery? And why would I even say such a ridiculous thing about someone? So, have those wretched beasties gone postal now?